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Queue Management: SMS Filter

Updated 4 days ago · 2 min readIntermediate

The SMS filter displays all SMS delivery jobs for the selected event. Use it to monitor text message delivery, check success rates, and retry any messages that failed to send.

Accessing the SMS Filter

  • Open Queue Management from the FMX main interface.
  • Select the SMS tab from the filter bar.

SMS Columns

The SMS filter displays the following columns for each delivery job:

  • Session -- The local session number associated with the SMS job.
  • Status -- The current state of the delivery: Pending, Processing, Completed, or Failed.
  • Media Type -- The type of media linked in the SMS (e.g., Final Photo, GIF, Video).
  • Start Time -- The timestamp when the SMS delivery job was initiated.
  • End Time -- The timestamp when the SMS delivery job completed (or failed).
  • Target -- The recipient phone number in E.164 format (e.g., +15551234567).

Phone Number Format

FMX uses the E.164 international phone number format for all SMS delivery:

  • Numbers include the country code prefix (e.g., +1 for US/Canada, +44 for UK).
  • No spaces, dashes, or parentheses are included in the stored number.
  • The phone number displayed in the queue reflects exactly what was submitted to the SMS delivery service.

Actions

  • Retry Selected -- Select one or more failed or pending SMS jobs and click Retry Selected to re-queue them for delivery.
  • Remove Selected -- Select SMS jobs and click Remove Selected to remove the local queue record. This does not delete the original media or affect any messages already delivered.

Completed SMS jobs are intentionally not resent from Queue Management. Use Retry Selected for Failed or Pending jobs only.

Tip: Monitor your SMS delivery success rate throughout an event. A sudden increase in failures may indicate an issue with your SMS provider or an exhausted message quota.

Monitoring Delivery Success

Use the SMS filter to track delivery performance across the event:

  • Look for clusters of Failed items, which may indicate a systemic issue rather than individual bad phone numbers.
  • Check the time gap between Start Time and End Time for completed items to gauge delivery speed.
  • Verify that phone numbers are correctly formatted in E.164 before retrying failed items.

See also:  Email Filter, Survey Filter

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