Queue Management: Sessions Filter

The Sessions filter provides a complete record of every guest session for the selected event. Each row represents one guest interaction from start to finish, along with summary counts for all output generated during that session.

Accessing the Sessions Filter

• Open Queue Management from the FMX main interface.
• Select the Sessions tab from the filter bar.

Session Columns

The Sessions filter displays the following columns for each session:

• Session -- The sequential number assigned to the session within the event (e.g., 1, 2, 3).
• Start Time -- The timestamp when the guest session began.
• Duration -- The elapsed time from session start to session end when the session has ended.
• Steps -- The number of workflow steps that were executed during the session.
• Email, SMS, Media, Survey -- Counts of related queue records created by the session.

Per-Session Output Counts

Each session row also includes summary counts for the output items generated during that session:

• Email -- The number of email queue records triggered by this session.
• SMS -- The number of SMS queue records triggered by this session.
• Media -- The number of media sync records created for this session.
• Survey -- The number of survey responses submitted during this session.

Understanding Session Rows

Each row in the Sessions list represents one complete guest interaction:

• A session starts when a guest triggers the workflow (e.g., tapping the start screen).
• A session ends when all workflow steps have completed or the session is cancelled.
• Sessions that were interrupted or skipped by the operator can still appear in the list with their actual step count and output counts.

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See also: Queue Management Overview, Email Filter, SMS Filter